Terrible experience. Will never buy online from them again.

We have ordered car seats online from Makro. I called the call centre immediately afterwards to say I needed the car seats either before I went on leave (5 working days) or after we got (a week later). They said they would pass the information on to the store that was supplying the products and that they would get a hold of me to say if it would be possible to get it before our leave. They never called me. I called another 5 times at least to try and find out who the courier was, with no one getting back to me with details even though they kept promising too. Now the parcel has ended up in a completely different province to where it is meant to be because they didn't bother looking up the postal code or town that we are closest too.