Terrible Experience

I have never had any problems with Makro in the past. I ordered online for two items(Blender and Airfryer) on the 27th of March coming from two different stores. Orders were all included in one invoice. I only recieved 1 item (blender) on the 28th and im still waiting for the Airfryer ever since. I have spoken to atleast 3 consultants who dont know what happened to my airfryer. When i track the order, it clearly says the order has been completed. Tried calling today and i was put on hold for 30mins trying to find out where it is so that i can collect at the store myself. Makro took my money and has failed to deliver the item i purchased. Basically I've been ****med