Terrible exchange policy at makro

<p>I purchased a **** trimmer in November 2016. The petrol was leaking. I sent it in 8 February and received it 4 March. It is still leaking fuel. I called the contact centre today . I was on hold for 10 minutes no one answered. I spoke to Kevin and he told me that he would get the repair manager to contact me. I haven't been contacted. My quest did they not test the machine before returning it. Is this not serious enough for me to get a refund or a new machine. The service is pathetic and they need to relook at it. As a customer of Makro centurion I will advise customers to go else where. Before you buy anything go to the que for returns and you will see exactly what I mean.</p>