SB
Samantha B
1 reviews | Active since May 2019
04 Jun 2020, 09:54
TERRIBLE E-COMMERCE!!!!!!!
MAK*** - Untitled Ticket 780190
Ettienne Du Toit Patricia Mphaphuli Nokuthula Maseko
Your customer service leaves a lot to be desired for in the eCommerce industry. I get that all that eCommerce operations are battling at the moment due to having to adapt to the COVID19 crisis, but what I can't understand, is how COVID19 affects communications. I am not asking for miracles and I am not expecting you to not make mistakes, but I do expect someone to reply to one of my emails. I am highly disgusted in how you have handled this matter. I want this resolved and I want an answer by end of today, by either email or be telephone.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
06 Jun 2020, 14:42Good day Samantha,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply06 Jun 2020, 14:42
Official
Good day Samantha,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,