Terrible delivery services

I placed an order on the 23rd of November, since then I have not received any communication and my parcel has still not been delivered, I have called in 8 times and every time they say they will call me back, not a single call has been received. The Supervisor also doesn't come back to me. This is unacceptable. Worst service I have ever received. Wasting my airtime to follow up everyday with no avail. I want to be reimbursed for my time and airtime spend calling after you! At this rate my daughter will not receive her Bicycle for Christmas. I even offered to call the courier services my self, but no body at ********** 999 can provide me with a number