Terrible Delivery service-Be careful of Makro

I hope this email finds you well. I am writing to express my extreme dissatisfaction with the recent service I have received from Makro, which has left me in an incredibly inconvenient and frustrating situation.

On 24 November, I placed an order for a fridge (Order ID: MAK***) with the expectation of receiving a fully functional appliance. I was contacted at 8pm on the 25th a Saturday with no prior warning that you guys were going to deliver the fridge. This was totally unacceptable as how do you expect me to be available at such an odd time.

Your Whatsapp service then rescheduled a delivery with me on Tuesday 28th November. I had moved my old fridge away and had my food items ready to transfer to the new fridge. I had to leave work early as well and make special arrangements for the delivery. Your delivery staff arrived and damaged the fridge in front of me with zero care. I obviously could not accept this damaged fridge which cost a lot of money. As a direct consequence of these delivery issues, all of the food items I had stored in anticipation of a functional fridge have gone off, resulting in a significant financial loss and considerable inconvenience to my daily life. This has caused significant inconvenience and distress, as a functional refrigerator is crucial for preserving perishable items, including food.

I promptly reported the issue to your customer service team many times with absolutely any assistance. I have literally wasted 100s of rand’s in airtime. You can verify this from all the multitude of calls made to your number. This lack of adherence to the revised delivery schedule has compounded the problem, leaving me without a working fridge for an extended period.

I understand that unforeseen circumstances may arise, but the lack of communication and failure to fulfil the promised delivery have left me feeling frustrated and dissatisfied as a customer. I rely on the timely and efficient service from Makro, and this experience has fallen far short of my expectations.

I urge you to investigate this matter urgently and take immediate action to rectify the situation. I expect a replacement fridge to be delivered at the earliest possible time, and I request compensation for the loss of food, time away from work and the inconvenience caused.

Please treat this matter with the urgency it deserves, as I believe it is essential to maintain the trust and satisfaction of your customers. I appreciate your prompt attention to this issue and look forward to a swift resolution.