MH
Magnus H
1 reviews | Active since Mar 2009
22 Jul 2019, 12:23
Terrible customer support. Will not buy anything again on Makro's website.
Don't get me wrong... I love Makro. I really do. But their online shopping experience is just downright TERRIBLE.
Avoid shopping online with Makro at ALL COST.
You have been warned.
It takes WEEKS to return items, and it takes WEEKS to get a refund.
Useless customer support.
My review is directed at the website, and not at Makro stores. This would have been sorted out weeks ago in-store.
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Makro's replyOfficial
22 Jul 2019, 12:31Good day Magnus,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for your experience with our Online service. We do understand your frustration and are looking into addressing this issue accordingly to prevent this in the future.
Please be advised that we will follow up with all the necessary department managers including Finance, to expedite your refund and as soon as feedback is received, we will contact you.
Again, we do humbly apologize for this inconvenience.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for your experience with our Online service. We do understand your frustration and are looking into addressing this issue accordingly to prevent this in the future.
Please be advised that we will follow up with all the necessary department managers including Finance, to expedite your refund and as soon as feedback is received, we will contact you.
Again, we do humbly apologize for this inconvenience.
Kind Regards,
Makro Hellopeter Team
Makro's reply22 Jul 2019, 12:31
Official
Good day Magnus,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for your experience with our Online service. We do understand your frustration and are looking into addressing this issue accordingly to prevent this in the future.
Please be advised that we will follow up with all the necessary department managers including Finance, to expedite your refund and as soon as feedback is received, we will contact you.
Again, we do humbly apologize for this inconvenience.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for your experience with our Online service. We do understand your frustration and are looking into addressing this issue accordingly to prevent this in the future.
Please be advised that we will follow up with all the necessary department managers including Finance, to expedite your refund and as soon as feedback is received, we will contact you.
Again, we do humbly apologize for this inconvenience.
Kind Regards,
Makro Hellopeter Team