Terrible Customer Support

I bought a PDP X BOX Wired Controller from Makro Wonderboom on 4 March 2022. One of the buttons stopped working and I went to exchange it on 1 April 2022. Was told that Customers only get 14-days peace of mind, thereafter you have to deal yourself with the manufacturer. Was given a paper with details of the website where I can submit a claim. No further assistance was provided to log a claim at the store. The claim process was very tedious. I was requested to list the serial number that is supposedly found behind the battery. The problem is that wired system does not have a battery and I could not find any serial number on device. I decided the lodge a complaint at Makro on ***and got reference number ***. No feedback received. Decided to call ***again on 7 April 2022. Operator informed me that Wonderboom Branch confirmed that I came and they showed me the serial number. This is NOT TRUE since I was waiting for feedback and never went back to the store. The solution given is that they will refer the matter back to the store. No indication can be given on how long it will take to get feedback, if I ever get feedback. Thought it is the safest option to buy from Makro but with no after sales support, I am questioning my decision.