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Primrose
1 reviews | Active since Mar 2023
20 Jun 2024, 10:41
Terrible customer service & product quality
If I could give a negative rating, I would— they don't even deserve 1 star. The customer service is appalling!!!!! It's now week 2 and I still have no idea why Makro is struggling to send someone to collect their faulty machine. I paid in full without hassle for something that doesn't work. Everyday I have to repeat the same thing and get a new ticket logged. Communication is non-existent....I'm left in the dark about when or if, they'll resolve this issue. This experience has been soo frustrating and completely unacceptable!!!!!
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Primrose's updateReviewer Update
20 Jun 2024, 11:06Yeah right! This is the same automated reply I've been getting, what's so difficult... I've painstakingly provided every document and detail regarding my purchase, yet there's been no effort on your end to send someone out to assess the machine. It's beyond disappointing and completely unacceptable. I expect a resolution soon!
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Primrose's update20 Jun 2024, 11:06
Reviewer Update
Yeah right! This is the same automated reply I've been getting, what's so difficult... I've painstakingly provided every document and detail regarding my purchase, yet there's been no effort on your end to send someone out to assess the machine. It's beyond disappointing and completely unacceptable. I expect a resolution soon!