TERRIBLE CUSTOMER SERVICE, OVERCHARGING CLIENTS AND NO FEEDBACK!!!!

The only reason I put a star is because you cannot continue without it. I don't think they deserve ANY stars!! I ordered some stuff for my sons class as it's his birthday plus flour to bake and a few other things. There was also a special on Mr Orange 2 X 6pack for R50, I ordered 8X 6pcks (so each child could have one). My payment was processed and I received an SMS a day later saying it was handed to the courier.

I received a box with 1X 6pack of Mr Orange for which they charged me R30.00, no chomps and no flour. I did not get any communication from Makro saying there was a problem with stock. I also don't see how they can charge me MORE than the price for the special and just leave out the rest of the order!!!

I emailed Makro and asked for an explanation of which I have NOT received to date. I DO NOT want this 6pack of juice which they charged me R30. I purchase a 6pack of 100% juice for R34.00 why would I pay R30 for ******* juice???

I also don't understand how you can process my order and hand it to the courier which takes approx. a day or two and then not send everything that was ordered. Surely someone is supposed to inform me so that I have the option of getting the items somewhere else instead of waiting for something that isn't coming?? This is TERRIBLE customer service and it is totally unacceptable!! Clients should be contacted should there be a problem with stock after payment. I HAVE NEVER had this problem with Makro before, why have an online service if you can't deliver??????