1 reviews | Active since Jan 2020
Terrible Customer Service: Makro Online — Overdue Undelievered Order (MAK***) with Enquiry Ticket #499513
I placed an online order for product MAK*** on 14th Jan.2020, with immediate notification of delivery with 2-5 days. I received a follow-up text (SMS) apprising me of the product being dispatched for delivery on 15th Jan.2020. While, MAKRO online tracker (falsely) confirmed the physical delivery of the ordered product; albeit my enquiry via both Makro customer care & Support team revealed that ordered product was yet to be picked by its courier service - after a week!
Hithertho, several telephonic calls and emails to establish the status of the delivery of the ordered product remain futile, elusive and false promise of immediate delivery, scheduled for, 17th, followed by 21st and 24th Jan.2020.
Besides the payment deducted from my account for the undelivered product, I have incurred sizeable additional (telephonic) costs by being put on hold for about 15-20mins during my inquiry with MAKRO Customer Care. To add salt to an open wound, the Support team continue to send me automated emails promising to resolve this issue.
This type of poor and lackadaisical customer service is not only bad for business; it is also disappointing, disingenuous and cheapens Makro's credibility. Can anyone be truthful enough to provide me with the delivery status on the ordered product ? How can a 2-5 days delivery service be stretched to 2 weeks?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Dear all,
Many thanks for taking my complaint seriously and the proactive steps to resolve it.
Though the ordered product remains undelivered, albeit I appreciate the refund. In this regard, I'm appreciative of all expended (and co-ordinated) administrative efforts.
Kindest regards,
Oyeyinka.
Dear all,
Many thanks for taking my complaint seriously and the proactive steps to resolve it.
Though the ordered product remains undelivered, albeit I appreciate the refund. In this regard, I'm appreciative of all expended (and co-ordinated) administrative efforts.
Kindest regards,
Oyeyinka.