Terrible Customer service from Makro and Motorola

Hello

I bought a Motorola cordless phone (C1002LB+) in January 2019 from Makro Germiston, I connected it for the first time two weekends ago, I realized that the base handset does not ring. I took it to Makro last weekend and reported the issue, obviously since it was over 14days, it needed to be sent to Motorola.

Issue 1, I didn't hear from Makro, so I phoned the number provided to me this morning , the lady advised that the phone was received back from the supplier on Thursday, and I can come pickup , I think they thought I would realize telepathically that it had come back so they decided not to call me.

Issue 2, when I asked the lady at RETURNS what the fault was, she said no comment was given by Motorola (the supplier), it was just given back. When I asked her, has Makro tested it, she said no. When I asked what happens if I take it home and it doesn't work, she says, it doesn't matter, the device has to be returned 3 times before a credit is given.

Issue 3, I connected the phone when I got home, and it's worse than it was, as there is no line now, when calling, it's constantly ingaged.

Is this the type of service we expect from Makro and Motorola?

Please advise?

Thank you