Terrible CUSTOMER service from MAKRO

WHAT SHODDY CUSTOMER SERVICE is displayed by MAKRO. My particular experience is on Makro Pietermaritzburg. I purchased a DELL Laptop which gave me problems the second week I had it. Took it into Makro and was told that I just need to press F12 on startup and it will work again. Into week 3 and same problem. I took it in and waited 3 hours in the store as Makro's own service provider PINICLE could not help them and was told to call various "others". To add to my woes DELL confirms that the warrantee on the machine expired some 3 months ago. WHY IS MAKRO SELLING STOCK OUR OF WARRANTY? I eventually left my laptop in store and left as this "show" performed by Makro was becoming frustrating. Each manager I spoke to is more concerned that "a process" is followed an NO regard to "CUSTOMER SERVICE". I was told that in 10 days should I not get my laptop back I will receive a credit. 10 days have come and gone and no the story is 10 days if it can be fixed it will be fixed. Processed and COVID-19 seems to be the best excuse MAKRO can give for their TERRIBLE SERVICE. I cant even add the word to "customer" to their service.

DON'T BUY ELECTRONIC DEVICES FROM MAKRO