Terrible Customer Service

Visited Makro Woodmead last Monday (4/8). Bought a Defy fridge Freezer . Salesman Preggoe Pillay .. He said he needed to check stock and verified it was available.I asked when they could deliver ,he rep**** tomorrow,? I said can you deliver on Friday 8th August ,he said no problem someone will phone and confirm Paid cash and also psid for an extended warrantee. It's now Friday at 16.42 ...no contact has been made and no delivery. Sent 4 emails to customer call centre. No response other than a ref number. Phone twice left hanging on both times no response. This is the second time in two months I've had this issue. Customer service non existent once they have you money and don't expect and salesman promises of delivery to be honoured.