Terrible Customer Service

We ordered an Air Fryer in January, it stopped working after a few uses. We reported that the item was faulty in February.

We have followed up every 2 weeks, because we are fairly remote, we need them to collect, inspect and replace the item.

After 4 interactions with the callcentre, we were finally told to contact the store that delivered the product as they needed to pick up the message from the system and arrange the collection

After contacting the store they said they would collect the item with in 10 business days, its now passed that time and still no one has contacted us

Terrible customer service on a high end purchase