Terrible customer service

LI am writing to formally express my dissatisfaction with the service I have received regarding my recent order placed on November 28. As of today, December 7, I have yet to receive my order, and my attempts to resolve this issue have been met with frustration and a lack of accountability.

Despite sending numerous emails and making several phone calls, I have not received any clear answers regarding the status of my order. Each interaction has left me feeling more confused and dissatisfied, as it appears that no one at Makro is taking responsibility for this situation.

As a customer, I expect prompt and transparent communication, especially when issues arise. However, the lack of response and resolution from your team has led me to conclude that my experience with Makro has been far from satisfactory.

I urge you to address this matter immediately. Please provide me with a clear update on the status of my order or a resolution to this ongoing issue. Without this, I cannot help but view my experience as indicative of a much larger problem with your service.