Terrible customer service

I purchased a laptop on 18/4/21 to the value of R13000 Cash from Makro. The salesman that assisted me was a Mr K Rampersad who was extremely helpful.Makro did not have a boxed set of the HP laptop monitor I wanted .I had asked them to check with their warehouse or supplier which they did and they didn't have stock .However I was assured by Mr Rampersad that I would not have a problem. My daughter used the laptop +_ 4 tyms and 1 an half months later the laptop kept on Crashing (comes up with a Blue screen) . I took the laptop back to Makro and Mr Rampersad called his Manager a Ms Rani who very Rudely told me that the laptop needs to be sent back to HP and I need to give them 10 days .She kept on Stressing CPA (as if customers have No Consumer Rights ) I was told verbally that makro would communicate via sms regarding assessment of the HP laptop However I have Not received a Single SMS from makro or HP minus initial sms When I handed my laptop in Makro repairs invoice say FEEDBACK WILL BE GIVEN ON A REGULAR BASIS .10 days have passed and No sms or phonecal from either makro or FEEDBACK has been given . Ms K Noor Mahomed