Terrible customer service

On the 14th of July we purchased a Ferre 4 plate gas stove and electric oven from Makro online as this stove is only sold online and we did full payment. The next day (15th July) we got an email saying it is packed and ready for delivery which was estimated 2 - 5 days.

On week later we still never received our stove. I contacted Makro customer care and the lady told me that she has escalated the issue as it was already supposed to be delivered. 4 hours late we get an email saying that the order has been canceled due to no stock available and we will be refunded but if you go on the Makro site they still got the stove advertised but at a higher price that we paid.

I contacted the customer care again and the lady said that due to no stock being available they had to cancel the order, but the order was ready to be dispatched a week ago. I sent an email to makro customer care and makro online queries on the 23rd of July and it is now a week later and I still haven't gotten a response from them.

The customer service from Makro is not up to standard as they care more about making money than the customer. If there is still no response I will be taking this further