Terrible customer service

isappointed with Makro's service. Montague Gardens. On Monday 30 June I bought a TV from Makro. They promised me delivery on Thursday 3 July. No TV was delivered. I paid R1 000 extra for a 5 year warranty. The email didn't open with my ID number nor with my passport number. I called and spoke to the person responsible for sending the email. She stated she is unable to help me. I requested that she sends me the warranty on what's up so I could print and keep a hard copy. She stated that when there's a problem with the TV after a couple of years I must come there with my makro card and then they will check when I bought the TV etc. So now I have paid R10 000 and yet there's no TV and no copy of the warranty. The salesman who served us very convincingly on Monday wasn't on duty today. Very disappointed 😞