Terrible customer service

On the 10th of January I placed an order online for a drone, a box of lego and a blender. The drone and the Lego are meant to be a birthday present for my daughter who is turning 9. After placing my order and making the payment the system told me delivery would take 7 to 10 working days. The entire time I have been tracking my order which has NOT EVEN LEFT THE STORE YET. On Thursday the 23rd of January (after 9 working days) i sent an email to the email address provided. This email went unanswered. On Friday the 24th of January (after 10 working days) I phoned the customer care line. I was told I would receive feedback by the end of the day. It is now Monday the 27th of January. I still have not received feedback and my order STILL HAS NOT LEFT THE STORE. My order number is MAK***