Terrible Customer Service

I purchased a big 65" Samsung TV 01/07/2022 at Makro Montague Gardens branch & it fell & broke 2 weeks later because it was not installed by a professional, I'm highly disappointed & annoyed at the level of the in-store customer service, of course, if I'd been offered additional services such as Blingstallation I would have opted for that instead of attempting the installation myself, this is totally against The Consumer Protection Act. I’ve since spoken to Louis Karpas, the Marketing Manager at Makro Montague Gardens, who told me “We do not believe we are responsible for your loss”. I hold Makro 100% liable for the damages to my TV & expect it to be repaired, replaced, or refunded. I still feel like I was misled & misinformed about additional installation options & services, especially since the TV cost me R12,000! Unfortunately, I will be taking this matter to the Consumer Ombudsman now.