TERRIBLE CUSTOMER SERVICE AT MAKRO CARNIVAL

I bought the bull shark kreepy crawly last year April, it stopped working and was sent in for repairs in October at Makro . It worked for less than 5 months again and is now now not working at all! This is ridiculous. Makro should have exchanged this product with the first complaint instead of repairing it, clearly there is something wrong with it! This is not the first time I have purchased a defective item from Makro. Makro now says that I must get hold of the product manufacturer and let them check it and advise. This is not my job. I purchased the item from Makro and they should be the ones to exchange it knowing that they already attempted a repair and failed! This is unacceptable customer service. It was purchased on 3 April 2021 and has a 1 year warranty!