Terrible customer service and returns policy

I purchased a Hisense TV online on black Friday. On the Sunday i go into the store and physically see the TV and realize its bad quality. Instantly while at Makro i go to the Online Department, they give me the number for the Makro call center to cancel my order as the guy advised they can not do the cancellation. I speak to a consultant and she advises me that there is no stock of the TV so i will not be getting the TV anyways and that the money should not have been deducted off my account due to no stock. So after the conversation i was told i wont be getting the TV due to no stock and the money will be refunded to me. So i left the store knowing that this matter was resolved. On the next Tuesday 03/12/2019 i get the TV delivered to my house to my surprise. The courier service was rude and did not want to except the TV as i was not willing to sign for it. At force i had to sign and now am in possession of the TV. The same day i go into Makro Cornubia explaining the whole situation again and asking for the return to be made and TV to be collected from me. They said they will process this request immediately. This was on the 2/12/2019. It is now the 13/12/2019 and upon numerous calls to the call center and store and going to the store as well, i still have this TV and no one has contacted me to collect the item. The service received from Makro is terrible and i will never buy anything from there again. If you are looking for decent service and people who know how to do their job you rather shop somewhere else.