1 reviews | Active since Mar 2020
Terrible Customer Service and no Feedback received -
The Service I have received from Makro ONLINE is Horrible. I called your national contact centre on the 15.04.2020 and spoke to Khosi Madladami regarding the refund that is due to me. I also called on the 1st of April and spoke to Pulane and on the 3rd of April and spoke to Tibisani. On the 8th of April and the 15th April, I spoke to Sisiso Sibiya. I paid a total of R4793.45 to Makro online on the 24.03.2020, I only received invoices to the value of R2566.48, so the total amount I was owed as a refund is R222.97. Only R1964 was refunded to me, meaning you are still owing me R262.97.
Makro Germiston 353,27 Makro Riversands 1670,46 Makro Crown Mines 353,7 Makro Woodmead 144,2 Makro Strubensvalley 44,85
TOTAL 2566,48 Total Paid BY ME 4793,45 ON 24,03,2020 Difference is 2226,97 Refunded amount 1964 Amount owed to me by Makro is 262,97
I am sick and tired of calling your call centre and being placed on hold for 30minutes at a time due to your *********** staff. Can you please refund me what you owe me and call me for a change? Your customer service sucks! I don't know why you even record your phone calls for quality purposes as there is zero quality. I will not do business or buy from Makro ever again if you do not resolve this issue.
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online teams regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online teams regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
You owe me R264.00, I made the payment on the 24.03.2020, why is this taking so long to resolve or are you planning to just not refund me what is owed to me?
You owe me R264.00, I made the payment on the 24.03.2020, why is this taking so long to resolve or are you planning to just not refund me what is owed to me?