Terrible customer service and *********** staff

I visited makro centurion today and per normal processed to pay, unfortunately there was a printer jam.and I understand that it happens... a guy comes 7 min later to fix it n I tell him please get my invoice from the back end and blatantly says I can... he goes away n comes back 20 mins later with a slip from.the back end... I asked how did he do it when he said he can't... he just shrugged his shoulders... I than asked for the store manager and than took another 10-15 min to happen... Janine Labuscahne who is the managereventually gets there and says the invoice they printed is the incorrect one... no apology or anything... I than told her reverse the transaction and leme leave i am getting late to fetch my wife... she says there nothing to.reverse coz the transaction didn't go through.. I specifically asked her are u sure? What guarantee domi have that it did not go thru after getting the sms, I can't believe u telling me the truth due to.the fact of your store having *********** staff.. her words "I guarantee u that it did not go through"... I than left and called headoffice to tell them what transpired... They than put me through to Janine once again... she knew exactly who was on the line and I asked to speak to her manager, she tells me to hold and she accidentally didn't push the transfer button, I heard her saying "now he wants to call headoffice, how can he call headoffice".. even after the store being at fault, no apology from Janine and she still has the odesity to talk about me behind my back... she came back on the line telling me her manager isn't available sonic told her get ready and come mumble to me what u said in front of me and not behind my back I'm coming back to the store.. Janine's manager Sharon came to assist and said she apologises.. asked if she could sort it out... as furious as I was I said please do... to my surprise the transaction went thru which than really made me even more furious... what happened to the guarantee Janine gave me that the transaction didn't go through? Anyway when I got to the till point they were doing a refund so in told them.carry on with it I don't want to buy it from the store... all I needed was an apology, not abruptness and rudeness, I didn't as them to.pay for my goods or compensate me for the time I wasted there... I understand I'm. Not a vip client who buys for millions but at the end I'm still a customer and I expected to be treated fairly with respect... I hope I will get some joy put of thi a forum for Makro to compensate me for my time, frustration due to their arrogance and lack of service!!! Annoyed