TERRIBLE Customer Service

Dear Makro SA

Prior to lockdown I placed an online order for a Trojan 360 Cycle. Understandably the order was put on hold as lockdown was implemented a day or 2 later.

Fast forward almost 2 months to non-essentials being available again. YAY, we can get our bike! No, not yay, not yay at all. After numerous emails and a call where I was put through to a consultant where the phone rang for 8 MINUTES (I put the phone down because c'mon) I am sincerely ****ed off.

You see what transpired was this: The bike we ordered is no longer in stock, the email I received after me following up (not you Makro - me, the client) offered NO solutions at all. After writing a disgruntled email (much like this very public outburst of rage) I received another response just telling me again that the bike is out of stock and to pick another bike. Now, the bike I ordered costs R2400, the next bike you have available costs R25000. ARE YOU KIDDING ME? I ordered a bike because we need a bike, I have no need for another item but according to your very *********** customer service consultant I have no choice but to pick something else. I have been unable to speak to someone or receive any information of worth via email. I please need the amount of the purchase to be refunded - I have no money to waste on 'store credit' or an item that I don't want or need.

I expect this to be resolved and am quite shocked that my first public outburst had to be because of you, Makro. I loved you up until now.

Order number: #MAK*** Ticket Number: 764422