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KM
Kallie M

1 reviews | Active since Dec 2019

22 May 2020, 10:26

Terrible Customer Service !!

I returned my TV on Sunday to Makro Centurion. They told me that i would receive a SMS to let me know that my TV had left Makro and follow up sms as to how my repair/replacement is going.

I have yet to receive the SMS that they product has even left the store.

I tried to phone Makro Centurion yesterday to follow up. Either nobody answers the phone or they do, carry on with a chitchat to their co-workers and then hang up. This happened to me 3 times yesterday.

I would like some feedback on my repair !!

0
Replies (2)
Makro
Makro's reply22 May 2020, 14:27
Official
Good day Kallie,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

KM
Kallie M's update22 May 2020, 15:16
Reviewer Update
Hello Makro,

Can you not just copy and paste a reply you make to everyone.

Please call me today for feedback !