TM
Thato M

1 reviews | Active since Sept 2015

02 Sept 2015, 17:32

Terrible Customer Service

Liquor store only had 2 cashiers on duty, which is acceptable if they are not busy. 1 cashier was busy with 1 client for 30 min. When we all moved to an alternative till, the other cashier was busy with a customer who was buying the entire liquor store. The supervisor in question was assisting by that till. Which means the cashier didn't know what they were doing or there was already a problem. After 30 min myself and other customers enquired on what happening, can't they get another cashier to assist because it looks like the 2 cashiers were going to take forever. The black female supervisor responded with unbelievably terrible attitude and said unfortunately these are the only 2 cashiers that can assist, without even looking at us when addressing us. I have been to Makro in Woodmean and Clearwater, I have never witnessed such attitude from a Makro staff member before. I'm not sure if I will ever go back to Makro Crown Mines. Sad part is that it's the closest to my house. That specific supervisor needs serious customer service training. She could have explained nicely why it's not possible to get another cashier.<br> <br> <br> <br>

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Replies (1)
Makro
Makro's reply04 Sept 2015, 07:46
Official
Hello Madiara,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Mmule Moropa