Terrible customer service

On 29th Nov I received a mail stating I missed the delivery. I was in my house at 19:15 when the messaged arrived with the missed delivery

The next day I called the call centre. I was told they will reschedule. I still didn't receive any communication. I sent an email. I didn't receive a response.

On Monday I called again and I was told it will be resent. Last night I got an invoice for a refund which does not reflect in my account.

I can't order the items as some are no longer on special. I didnt ask for a refund.

I called the call centre 3 times today. Eventually spoke to a so-called manager that was supposed to escalate the refund. She has not emailed nor returned me my call.

I have emailed makrocare and info I have even called Head office but cant seem to get a satisfactory response

Spoke to the following people:

ref *** Asanda

Tebogo

Thando

Nomathemba Ngema

Busi Radebe Sthembile Kheswa