Terrible Customer Service

I am extremely disappointed with the poor customer service I have received from Makro regarding my order.

I placed my order on 11 December 2025, and it was supposed to be delivered on 19 December 2025. To date, the order has still not been delivered. I have sent countless emails and followed up multiple times, only to receive the same generic response from customer service agents stating that the matter has been “escalated to the relevant department.” Unfortunately, these escalations have resulted in no updates, no feedback, and no resolution.

There is a clear lack of accountability and communication. As a customer, it is frustrating and unacceptable to constantly follow up without being given a clear explanation or delivery timeline. Makro’s customer service has shown little urgency or concern in resolving this matter.

I expected far better service from a well-known retailer.