Terrible customer service

Terrible customer service from Makro. Bought a stove online in June and got it delivered after I've done numerous sale enquiries. Stove was dented and couldn't accept it, so your customer service department arranged an exchange, a swap and still I had to do calls everyday for follow up since I wasn't getting any updates. Then since customer service wasn't processing anything, I had to start communicating with the actual store, and they suggested to sort my delivery issue out with a nearest store (Springfield) while they organize their pick up. All they did was to come collect the dented stove but no feedback whatsoever about delivering mine. Now I need a refund because wow obviously you have failed to simply provide a service. Honestly I no longer have energy or interest for further communication. There's plenty of shops that are representing their brand so well for their customers, with employees who thrive to be ambassadors that provide outstanding service, and Makro is definitely not one of them.