Terrible customer service

Dear Makro

Earlier this month I wrote a long complaint about your terrible customer service after my Hisense Double door fridge stopped working on Christmas day.

It was only repaired 10 days later on the 4th of January. Not because you assisted me, but because I managed to speak to Hisense myself who sent a technician to my house to repair the leaking gas pipe. Ref no: 464947. I threw away thousands of Rands of food that went off in the 10 days I waited for you to assist me - which you never did.

Now 2 and a half weeks later, the problem started again. The freezer stopped working and the fridge side is getting warmer. I called yesterday (Tuesday 21 Jan) to report this to your customer service. I followed up this morning, and told the customer service person this is now a matter of urgency. I am NOT prepared to loose all the food in my fridge again. 2 days later and I still don't have any progress report on this.

This is the second time in one month that I have to deal with your terrible service, and this time I will NOT tolerate it. Please assist me ASAP!!!

Ref no for yesterday's call: 495512

Thank you