Terrible customer service

<p>I requested a quotation from Makro Centurion on Monday, 05 December 2016 on items that were on stock and made a payment the same day. I sent proof of payment to the lady that sent the quotation and copied the centralised Makro email address on Tuesday after I called to enquire how the collection process works. By Wednesday morning I had not had any feedback from Makro and called the store at 8am and was put through to the floor department where I was promised that the ordr will be checked on the floor and I will be called back after 10 minutes. At 11am I called back because there was no feedback and got hold of Lawrence (the only person that has tried assist). He put me through to the online manager, Agnes , who later informed me that they do not have stock of the items. She put the burden on me to find a replacement item, the phone disconnected when we were discussed the matter and my efforts to try and contact her again were fruitless. She didnt attempt to call me back to resolve the matter. I spoke with Lawrence again and we found a replacement of the stock which was only availabe at the Woodmead branch and he said he will check what they can do for me to get the items. This morning when we spoke he indicated that the buying department says they can only place an order on Monday with the stock delivered on Thursday. This is totally unacceptable as I was supposed to make the first delivery on today after packaging. This is terrible customer service from a comapny as big as MAKRO.</p>