Terrible customer service

The staff at Makro Online are almost by far the worst possible employees there is. After a previous review about the service of Makro they contacted me with loads of promises to resolve the issues with the product bought just to find out what they were doing. They just want to get the time to lapse rather than to resolve the issues. Now it is expected that I must pack the items into a proper box to prevent damage to the items and hand it to a courier company where after I have to wait until the supplier is completely satisfied with the condition of the items before they will consider it to refund the amount I have paid. There is no guarantee that I will receive any refund from them once I have handed the items to the courier company and how long it will take. In the meantime I am the one who is suffering while they don't even care about the promises **** by them. Not even the people of the Bloemfontein branch can come back to you with a resolution