Terrible customer service

Shocking service! I ordered a smart TV box online. My order arrived last week Friday after I had to struggle to get information from the customer service on when will the order be delivered as I was informed that the order was dispatched on the 25th of June and was the complete opposite to what I thought I ordered- I received a box with no loaded movie apps and those that were there was not working, I tried to resolve the issue with the customer service, but it was useless. I even tried to resolve the issue with Makro Bloemfontein, but because it was bought online they told me that they have no knowledge of the product nor can they test it as they don't have any WiFi! I have emailed numerous times with my reference number and no one who nows what is going on is getting back to me nor assisting me!!! The last mail I received I was informed that they have logged a collection of the product and still I have not been informed how it works, I have bought vouchers in the meantime while I was waiting for someone to get back to me and now it seems that I will lose the money.