Terrible Customer Service

Placed an order online on 05 December 2017 for delivery from the Cape gate Branch to my office in Stellenbosch. Delivery "within 2 - 5 working days" it says. Had some issue with making payment, tried 3 unsuccessfully, finally 4th time it worked. The order appeared 4 times on my list which worried me so I sent them an email that same day. Emailed again the next day. And again the day after. To date, no reply. Have called in the meantime and was told not to worry about it as payment wasn't received for three of the orders so they won't be processed. Glad that's sorted. Spent a couple of days calling the Online Contact Centre (probably about 5 - 10 times) to follow up, just to be told that they can see my order on the system and that it's still "in process", but they can't get through to the Cape gate branch to follow up on my order, so they will get back to me. Even promises of "I'll keep calling throughout the day and get back to you". To date no one has gotten back to me. Even called the Cape Gate branch a couple of times to see what's going on, but the person in charge of the online orders is never available, so they'll ask them to get back to me. To date, no one has gotten back to me. I was also recommended to email the Cape Gate branch my query and they "will get back to me". Obviously nobody has. Even sent a message to Makro via Facebook on 12 December - no reply. Finally by 14 December (ie 7 working days later) I get an sms that my order will be delivered within 5 working days. Online, I can see that the status of my order has changed to "Order Packed and Ready for Collection/Delivery". Yay. It's now been over a week of the same story. Calls to the Online Contact centre - they can't get hold of the Cape gate Branch. Calls to the Cape Gate branch - no one can get hold of the person in charge of the online orders. And I'm calling several times a day. Sent another Facebook message complaining of this lack of service and communication. Then 21 December FINALLY someone in the Online Contact Centre gets through to the person at Cape Gate: my order has been ready for pick up since 14 December, but Dawn Wing will be collecting it that day and it will delivered to me the following day (22 December). Bit strange as the previous day I was advised that once Dawn Wing collects they deliver it the same day because they're not allowed to keep the stock overnight. But nevermind, as long as I get my order. (Shortly after that I get a reply to my Facebook message - I advise them that I have gotten feedback but if they could please ensure that all is in order as I have been advised - no further replies). I also contact Dawn Wing to double check that they have the same info on their side, only to be informed that they haven't received the parcel from Makro, and they ask me to check with Makro when they will dispatch the order to them. When I try to trace my package on their package I can see it there, but with no delivery details (which Makro had previously advise me was because the package hasn't been collected yet). But it's on there, with Waybill date as 14 December. But they will contact the Makro agent and get back to me. Soooo I call Makro Online Contact Centre again this morning, just to be advised that oh, they can see some of the items are out of stock (Uhm what happened to my parcel being ready and packed since the 14th?? Have they unpacked it and given the stock to someone else??) and they can't get through to Cape Gate (as usual) but "they'll call me back". I tell them that I know they won't so I'll call Cape Gate myself. Call Cape Gate, they can't get hold of the person in charge of the online orders (as usual) but "they'll call me back" - I ask her to please try again because I know they're not going to call me back either. She gives me the direct number to them, so I try that. 55 times. Either no answer or the line is busy. What a combination of incompetence and lies. I'll be picking it up myself today, it better be ready.