Terrible Customer service

I placed an order an Sunday evening and Monday morning I was told 1 item has been cancelled because of stock availability, I did not say anything about that. I placed another order Monday evening only to get an sms on the 29th January saying some of the items have been cancelled because of stock availability. When I went online to check stock availability, stock is available on all 4 branches in KZN area and today the 30th January it is still showing stock available, I even tried to add items to my cart and they were added successfully. My question is why lie and say stock is not available and why not try find stock from other Branches in the area? there were items from the same order that were delivered from Cornubia Branch because Pietermaritzburg did not have stock they arrived yesterday, why didn't they do the same for these items? We choose to buy for more than R500 so that we can get a free delivery , now who is going to pay for the delivery fee since these items cost less than R500? I need makro to issue me with a voucher for delivery fee so that I can re order these items because clearly they were lying. I have sent numerous emails and and WhatsApp message , with no help . Makro service is pathetic , not sure what happened because they used to care so much about their customers. I tied calling the online number with no luck.