Terrible customer service

Placed an order online on the 17th of December, and the delivery date was by 23rd of December, on the 23rd I called customer care to find out the delivery time as this was for a Christmas gift for my daughter . Only to be told they can't give me any information as it is ordered with a third party ,all they can do is escalate it and call me back . I never received any call backs . I then proceeded during the course of the 23rd and the 24th of December to call makro customer care an additional 8 times each time I was told I will get a call back , I am still waiting for their calls and emails.

I asked to speak to a manager, the first manager Nombulelo said they would call me on the 24th at 11am and nothing , the second Themba advised he would call me or send me an email and nothing

I am highly frustrated at their lack of customer service and their lack of care as one agent advised " just cancel the order as you not going to get it" no regard to the fact that this is a gift for my daughter for Christmas and refunds would take an additional 10 days to be processed