Terrible Customer experience

I purchased a new dishwasher from Makro online on 29 November 2025, the dishwasher stopped working and was reported to Makro on 27 January 2026. Since then I have been running in circles, they sent the supplier to my house that then issued a credit note to replace the dishwasher. I was told I should collect from Makro Cape Gate, i drove the 40km to be told that they cannot swap it out as it was on online purchase. Bonita at Makro Cape Gate then assisted with arranging a collection of the broken dishwasher and a swap out with a new one. After multiple follow ups the broken dishwasher was collected from my house on 19 February although the app showed it was going to be collected on 17 February. Makro is unable to dispatch the replacement dishwasher because they are still waiting for the faulty one that they collected on the 19th! Im not getting any proper feedback or an ETA on when the replacement dishwasher will arrive. This is the worst customer experienced I have had, I will not support Makro in the future