Terrible customer experience

I have been a customer for about 15 years with few problems and on Saturday 3rd November everything went to ****. I drove 20 mins or so to Ottery, had a full trolley of presents and food for my twins birthday party that weekend (I was in a hurry too as I had a lot to do) and then at the till was told I needed to go to reception.

So I leave my trolley behind and have to go to reception to find my card is apparently marked as ******. I go through the pain to correct this and back to the till. Find my trolley which has been moved and had other items dumped in it. Go to another till to find it still says I need to go back to reception. There they apparently didn't reinstate the card properly. So again, back to the till to find my trolley again, remove the additional items that have again been dumped in my trolley. Get to another till to find the card still doesn't work. Back to reception, more admin, given a temp card, back to the till.

Now the scanner at till doesn't work and I am already fuming. When the third item scanned came up with the completely wrong price I just left the store and had to get my purchases elsewhere. I have always loved Makro but after that experience I will probably never visit any of your stores ever again. My card number is ********** 2 if it helps and if you even care.

I never even had any explanation as to why my card was marked as ******. I have always shopped at Makro Woodmead and found that to be a well organised and clean store with helpful staff. I have recently moved to Cape Town and the Ottery store is terrible in comparison.

And, by the way, I already sent this message to your own website a few days ago but you don't seem to follow up on your own channels so you forced me to go here.