terrible customer experience

I came to the strubensvalley branch today especially to purchase the paklite luggage set advertised on the less4more special. On scanning at the till the less4more was not reflected. The supervisor took 35minutes and could not get the price sorted in 3 attempts. I then approached the manager who took an extra 15 minutes to get the correct price. On checkout I noticed my ebucks card was not captured due to the number off resets of the invoice. My husband then approached the manager who was very rude and said \your wife only came to me 2 minutes ago so there's nothing I can do but we can reverse the transaction and redo