Terrible Collection Service at Makro Woodmead*

The collection service at Makro Woodmead is extremely frustrating. I received an SMS confirming that my order was ready for collection, only to find that there was no QR code available on the website to process the collection.

I then had to wait approximately 15 minutes while staff tried to resolve the issue. Customers should not be inconvenienced by internal system problems after being told their orders are ready.

Makro Woodmead needs to seriously improve its collection process and ensure the system is working before notifying customers.