Terrible cellphone customer service

Good day

My wife Nomhle Mlati and Myself are very disappointed with the service we received at the Vodacom outlet inside Makro Edenvale. We arrived at the store at around 11 am on the 10/08/2019, there were a number of customers ahead of us. We waited for about an hour to be assisted which is understandable it was a Saturday. The problem began once we had been assisted by Nthabiseng, the new contract my wife was there to open was approved within 10 minutes. The wheels started going off the rails at this point. The consultant disappeared for 40 minutes. When she returned we were told she was fetching the contract phone. She began the process of activating the line. Long story short Nthabiseng had captured my wife's details incorrectly, she had captured one of my wife's names as her surname. The system was would not allowing her to activated the line. At first she blamed home affairs for her error, she told us she would resolve the error we waited for an additional hour. We were then told the problem could not be resolved on the day and would probably take two days to resolve, at his point my wife wanted to explode. We wasted close to 3 hours of our Saturday for nothing because of your staffs incompetence. With nothing to show for it but wasted petrol and throbbing feet.