1 reviews | Active since Mar 2018
Terrible after service delivery
We are a non-profit organization that purchased a freezer from the Nelspruit branch online, to store donated food that we receive to feed orphaned and vulnerable children. The freezer has not been working for 2 weeks, and upon calling the call centre, I was told to contact the Nelspruit branch to log a call for the faulty freezer. I spoke to Thabo on the 5th of February at 11:27, who told me that he would log a call.
Since then, I have been unsuccessful in reaching anyone at the Nelspruit branch, as they do not answer their phones, and the call centre has sent me from pillar to post. I also sent emails to *** and *** on on the 10th of April, to which to date I have received no response.
Upon calling the call centre today the lady was unable to reach the Nelspruit branch and advised that she would ask the branch to contact me via email.
We need urgent assistance please. The levels of service provided by Makro has been shocking!
I have received a phone call from Makro, and sms from Defy regarding a service call, however, no one has arranged a date and time to attend to the broken freezer. Please escalate as a matter of urgency, as we need it running ASAP.
I have received a phone call from Makro, and sms from Defy regarding a service call, however, no one has arranged a date and time to attend to the broken freezer. Please escalate as a matter of urgency, as we need it running ASAP.
I believe this freezer has never worked properly and we would love if you would replace it, as it doesn't seem like it will be fixed.
I believe this freezer has never worked properly and we would love if you would replace it, as it doesn't seem like it will be fixed.
After a third time a technician checked the freezer, he reported to Defy that he hasn't found a fault. I have had no response from Makro and Defy has not logged a 4th service call. The freezer hasn't been working for 6 months and this is unacceptable. We need a replacement as soon as possible, please.
After a third time a technician checked the freezer, he reported to Defy that he hasn't found a fault. I have had no response from Makro and Defy has not logged a 4th service call. The freezer hasn't been working for 6 months and this is unacceptable. We need a replacement as soon as possible, please.