Terrible after service

I logged a service request for my TV to be repaired. I was impressed with the fact that they were able to log it telephonically. Little did I know that I was going to be treated like this. I was asked to provide pictures of the back- of which I did. I was then requested to send the front few days later- that was also sent. I then called them after few days for a follow-up and they promised to escalate my request. I have now received an email saying my request has been canceled.