Terrible after service

Hi I have been fighting with Makro Port Elizabeth now for a while. After buying a new Samsung Fridge, The 1st day it made a noise that kept my whole family up at night. I have complained with makro and Samsung and eventually I came right with Samsung to exchange my fridge about two weeks ago. After going into Makro store last week I was told that I need to collect the new fridge as they wont just bring the new one and take the new faulty one.

I was phoned Saturday saying the new fridge is there, when I phoned Monday I was told the fridge is coming on Tuesday only which was a Lie.

I was told that I need to pay 140 for collection of the old one and delivery of the new one that didn’t make sense to me, After an argument I paid the 140. Then I was called again saying that there was an error and the delivery would be free and the 140 would be put on my gift card.

I went to the store again to transfer the money to my gift card, which I was told then that they will give me 70 back and I have to pay 70 for the fridge to be delivered. I paid the 70 and in store I was told that the fridge would be delivered the next day. I literally went to the store 3 times yesterday to get this sorted out and was promised delivery would be done today and they are so sorry of my inconvenience.

Today I was on the phone not getting through for about 1 hour costing me plenty of money on phone calls, and eventually I got through at about 3 to the delivery department, telling me the fridge is loaded and delivery would be done after they finish in summer strand.

I came home right away just after 3 to unpack everything in my fridge and freezer. It is 18:30 now and nobody arrived to deliver the exchange fridge.

All my meat and stuff that was frozen has defrosted and im not freezing meat that has defrosted.

I have never ever dealt with this poor customer service at any store before and am shocked by the way they deal with after service after promises was made, and me as a customer needs to suffer the consequences.

I have escalated to Samsung and Makro customer care without getting anywhere.

I need to know who is going to pay for my 4000 worth of meat that defrosted after I came home to take everything out and still waiting for the delivery.

I will never buy from Makro again if this is the service customers can expect when a purchase has been done.

I hope this gets escalated to the necessary Department and I could get an answer to what is going to happen with my meat and the Fridge that by the looks of it I wont receive.

Regards Morne