1 reviews | Active since Mar 2020
Terrible After Sales Service from Makro on faulty washing machine
Purchased a Defy DAW384 Front Loading Washing Machine from the Montague Gardens Makro on the 13th of April 2025, and the machine ceased operating on Friday the 19th of December 2025. I contacted their call center and provided all the required information for service request #243UD via Email after speaking to Siva.
When calling them back on Tuesday the 23rd of December to check in for an update, they informed me that they had not received the information nor the Email that I had sent them on Friday, when I directly responded to an Email that they sent me from ***.
I am currently on hold with their call center for a total of 20 minutes with Thiller Carpede while I await a new Email that can be sent to me for me to again respond to. This is terrible after sales service, and I do not understand why it takes your call center so long in order to perform what should be a very straightforward task. Please do better and assist me in getting this resolved, as not having the machine is creating difficulty in my life.
A technician from Defy visited our premises and assessed the machine on the 31st of December, advised it was faulty and needed replacement parts that he needed to order from Defy.
Despite repeatedly following up with the technician, he has advised that he has not heard anything back from Defy regarding the parts that he ordered.
What can be done to expedite this matter? As we have been sitting without a washing machine for a month, and have been having to pay to have our laundry done out of our own pockets.
A technician from Defy visited our premises and assessed the machine on the 31st of December, advised it was faulty and needed replacement parts that he needed to order from Defy.
Despite repeatedly following up with the technician, he has advised that he has not heard anything back from Defy regarding the parts that he ordered.
What can be done to expedite this matter? As we have been sitting without a washing machine for a month, and have been having to pay to have our laundry done out of our own pockets.
Dear Cornelius , your service reference ***3 is completed, please complete the following survey and stand a chance to win a Minor Domestic Appliance in our monthly draw. Thank you for choosing us https://survey.defy.co.za/NPS/SiriusServicePaper/html/Nps.html?Guid=E760D629-72E8-43BF-9702-C9607E72C4CB
How is this even possible? My repair hasn't been completed yet!
Dear Cornelius , your service reference ***3 is completed, please complete the following survey and stand a chance to win a Minor Domestic Appliance in our monthly draw. Thank you for choosing us https://survey.defy.co.za/NPS/SiriusServicePaper/html/Nps.html?Guid=E760D629-72E8-43BF-9702-C9607E72C4CB
How is this even possible? My repair hasn't been completed yet!