1 reviews | Active since Sept 2014
Terrible after sales service at your Centurion Branch
<p>On the 15th June 2016 I reported a fault on my DEFI tumble dryer which we purchased on the 8th January 2016. On the 27th January it came to my attention that no one of the large appliance floor actually put through this service request. I had to go again again and request it once again. Where are the controls in this department never mind the aftersales service promised by Makro. Truly once again this branch dispoints and yet no one does antyhing about the problem.</p> <p> </p> <p>Well I will never shop at any of the brnaches in SA now based on principle. Terrible examply within the FMCG sector.</p>
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the service call logged at our Centurion store.We are committed to addressing your concern, and were hoping to speak to you directly in order to arrive at an amicable solution. But, unfortunately, Defy has been unable to get hold of you using the Hellopeter contact details.
We have Job number : 561781
New service call Job number: 568959 (logged today)
Please inform us how and when is best to make contact with you. It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the service call logged at our Centurion store.We are committed to addressing your concern, and were hoping to speak to you directly in order to arrive at an amicable solution. But, unfortunately, Defy has been unable to get hold of you using the Hellopeter contact details.
We have Job number : 561781
New service call Job number: 568959 (logged today)
Please inform us how and when is best to make contact with you. It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa
Good Day,
Thank you for your reply but this is still not acceptable. This is not the first incident I have experienced at this store and seeing that it took more than three attempts to resolve this simple problem is unacceptable. The service as far as I am concerned is reactive and not proactive ......and is in no way beneficial to me. Cannot understand how it is acceptable for a turnaround time of 2 and half weeks to resolve a minor problem, where are your controls???
Still the worst branch in RSA>
Mr LabusChagne
Good Day,
Thank you for your reply but this is still not acceptable. This is not the first incident I have experienced at this store and seeing that it took more than three attempts to resolve this simple problem is unacceptable. The service as far as I am concerned is reactive and not proactive ......and is in no way beneficial to me. Cannot understand how it is acceptable for a turnaround time of 2 and half weeks to resolve a minor problem, where are your controls???
Still the worst branch in RSA>
Mr LabusChagne