Terrible!!!!

Multiple failures and unresolved vacuum issue – very disappointing experience I purchased a Bennett Read Pet PowerUp vacuum cleaner from Makro in February 2026. Unfortunately, the product has failed repeatedly: The original unit stopped working within 5 minutes of first use and was replaced. The replacement unit failed again after a few months of normal household use. The unit was then sent for repair through Tevo, where the motor was replaced. After receiving the vacuum back, it stopped working again within approximately 2 minutes of use. I returned the product to Makro again and requested a refund, as I no longer have confidence in the product due to repeated failures and an unsuccessful repair. At this point, the product has already been replaced, repaired, and still continues to fail. I have also experienced difficulty when trying to escalate the matter with customer service. I am now in the process of lodging a complaint with the Consumer Goods and Services Ombud. I am requesting a full refund and resolution, as I believe reasonable attempts to repair or replace the product have already been exhausted. This experience has been very disappointing given the number of failures in a short period of time.