TK
Tertia K
1 reviews | Active since Jan 2026
09 Jan 2026, 16:17
Terrible
Do NOT order from Makro Online. I ordered and paid for a TV on 1 December. It is now 27 December, and this has been an absolute nightmare. First query: was told the item is on back order Second query: was told it is ready for dispatch (despite the app still showing only “Ordered”) Third, fourth, and subsequent queries: repeatedly told it is “being dispatched” with no updates or proof After weeks of misinformation and no delivery, I have now requested the order be cancelled and refunded.
Went to the branch where the order is supposed to be dispatched from, they dont even have this item on their system to be picked and delivered.
This experience has been unacceptable and extremely disappointing.
Now I'm waiting for my refund.
Helpful (0)
Replies (3)0
Replies (3)TK
Tertia K's updateReviewer Update
12 Jan 2026, 14:41please give me Dear Accounts Department,I am writing to urgently request assistance regarding a refund that has been outstanding for over six weeks.You have been holding an amount of R6000 since 1 December 2025, and despite multiple attempts to resolve this matter, the refund has still not been processed as of 12 January 2026. This has been a long and exhausting process, and the delay is causing significant frustration.Please provide the contact details (email and name) of the relevant person in your accounts department who can directly assist with finalising this refund, or alternatively, confirm when the refund will be paid and provide proof of payment.I would appreciate urgent attention to this matter, as the delay is no longer acceptable.I look forward to your prompt response.Kind regards,
Tertia de Klerk
Tertia de Klerk
TK
Tertia K's update12 Jan 2026, 14:41
Reviewer Update
please give me Dear Accounts Department,I am writing to urgently request assistance regarding a refund that has been outstanding for over six weeks.You have been holding an amount of R6000 since 1 December 2025, and despite multiple attempts to resolve this matter, the refund has still not been processed as of 12 January 2026. This has been a long and exhausting process, and the delay is causing significant frustration.Please provide the contact details (email and name) of the relevant person in your accounts department who can directly assist with finalising this refund, or alternatively, confirm when the refund will be paid and provide proof of payment.I would appreciate urgent attention to this matter, as the delay is no longer acceptable.I look forward to your prompt response.Kind regards,
Tertia de Klerk
Tertia de Klerk
TK
Tertia K's updateReviewer Update
18 Jan 2026, 16:38Any update on this? It's been 6 days since this response and 50 days since I have ordered and paid for this order and still no refund.
I dont know what to do anymore as your responses are generic and my query are not being resolved.
What date is my refund being processed?R6000 is a lot of money and interest I could have had in my account.
I dont know what to do anymore as your responses are generic and my query are not being resolved.
What date is my refund being processed?R6000 is a lot of money and interest I could have had in my account.
TK
Tertia K's update18 Jan 2026, 16:38
Reviewer Update
Any update on this? It's been 6 days since this response and 50 days since I have ordered and paid for this order and still no refund.
I dont know what to do anymore as your responses are generic and my query are not being resolved.
What date is my refund being processed?R6000 is a lot of money and interest I could have had in my account.
I dont know what to do anymore as your responses are generic and my query are not being resolved.
What date is my refund being processed?R6000 is a lot of money and interest I could have had in my account.
TK
Tertia K's updateReviewer Update
18 Jan 2026, 16:39Any update on this? It's been 9 days since this response and 50 days since I have ordered and paid for this order and still no refund.
I dont know what to do anymore as your responses are generic and my query are not being resolved.
What date is my refund being processed?R6000 is a lot of money and interest I could have had in my account.
I dont know what to do anymore as your responses are generic and my query are not being resolved.
What date is my refund being processed?R6000 is a lot of money and interest I could have had in my account.
TK
Tertia K's update18 Jan 2026, 16:39
Reviewer Update
Any update on this? It's been 9 days since this response and 50 days since I have ordered and paid for this order and still no refund.
I dont know what to do anymore as your responses are generic and my query are not being resolved.
What date is my refund being processed?R6000 is a lot of money and interest I could have had in my account.
I dont know what to do anymore as your responses are generic and my query are not being resolved.
What date is my refund being processed?R6000 is a lot of money and interest I could have had in my account.